Last updated: 28th August 2026

MadGoose3D (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
 

This Privacy Policy explains what personal information we collect when you use the MadGoose3D website, how we use it, who we may share it with, and your rights under UK data protection law.
 

1. Who we are

MadGoose3D is a UK-based sole-trader business providing 3D-printed products and related services.
 

Business name: MadGoose3D
Owner: Paul Uncle
Email: sales@madgoose3d.co.uk
Address: 11 Warburton Close, Trowbridge, BA14 9HW
 

For the purposes of UK data protection law, I am the data controller responsible for your personal information.
 

2. Information we collect

Depending on how you use our website, we may collect some of the following information:

• Your name

• Billing and delivery address

• Email address

• Telephone number, where provided

• Details of products you purchase

• Information you provide when contacting us

• Payment and transaction information

• Your account details, if you create an account

• Technical information such as your IP address, browser type and device information

• Website usage information collected through cookies or similar technologies
   

We only collect information that we reasonably need to operate our business and provide our services.
 

3. How we use your information

We may use your personal information to:

• Process and fulfil your orders

• Take or facilitate payment

• Deliver your purchases

• Communicate with you about your orders

• Respond to enquiries and customer-service requests

• Handle returns, refunds and complaints

• Maintain records required by law

• Prevent fraud and protect the security of our website

• Improve our website, products and services

• Send marketing communications where you have given us permission to do so

• Comply with our legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with those described above.
 

4. Our legal basis for processing your information

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to fulfil a contract — for example, to process and deliver an order you have placed.

• We have a legal obligation — for example, keeping financial and transaction records where required by law.

• We have a legitimate interest — for example, maintaining website security, preventing fraud and managing our business, provided that our interests do not override your rights.

• You have given consent — for example, where consent is required for certain marketing or non-essential cookies.
   

5. Payments

Payments made through our website may be processed by a third-party payment provider.

We do not normally receive or store your full payment card details.

Payment information is handled by the payment provider in accordance with its own privacy policy and security requirements.

Payment provider(s): Stripe
 

6. Delivery

To fulfil your order, we may need to provide your name, delivery address and relevant contact details to the delivery or postal service we use.

Delivery provider(s): Royal Mail

These details are only shared where necessary to deliver your order or provide the relevant service.
 

7. Third-party services

We may use trusted third-party services to operate our website and business. These may include:

• Website hosting providers

• Payment processors

• Delivery and postal services

• Website analytics providers

• Email or customer-support services

• Website security services

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security measures are in place.
 

8. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function, such as those used to maintain your shopping basket or process your order.

Other cookies, such as analytics or advertising cookies, may require your consent depending on how they are used.

For more information, please see our Cookie Policy.
 

9. Marketing

If you choose to subscribe to marketing communications from MadGoose3D, we may use your email address to send you information about our products, offers or news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

We will not sell your personal information to third parties.
 

10. How long we keep your information

We only keep personal information for as long as we reasonably need it for the purposes described in this policy.

Some information must be retained for longer because we are legally required to keep certain business, accounting or transaction records.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
 

11. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.
 

12. Your rights

Under UK data protection law, you may have rights including:

• The right to ask for a copy of the personal information we hold about you

• The right to ask us to correct inaccurate or incomplete information

• The right to ask us to delete your personal information in certain circumstances

• The right to ask us to restrict how we use your information in certain circumstances

• The right to object to certain types of processing

• The right to withdraw consent where we rely on consent

• The right to data portability in certain circumstances

• Rights relating to automated decision-making and profiling, where applicable

You can contact us if you wish to exercise any of these rights.
 

13. Contacting us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

MadGoose3D
Email: sales@madgoose3d.co.uk
 

14. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's website.
 

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or the way we process personal information.

Any changes will be published on this page and the “Last updated” date will be amended accordingly.